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I’m going a little geek here but that is Wicked Cool…

03 Sep

Let me put into context the type of business that I work with day in and day out.

We generate leads from all kinds of sources. Those leads funnel into a CRM. We have agents and calls centers in an outside the U.S.

This is not an unusual situation for a variety of industries. But it takes a lot of systems to power – web sites, advertising, CRM, dialers, call recordings, Twillio, systems that process and route the leads, internal software systems, IVRS, dialers and a small army of people, etc. There’s a lot of intricate systems that have to work together. We are constantly hooking systems together.

Then I had to go looking and find a web application for a Click to Call system and I found this thing that pop ups, the user puts their phone number in and either gets called immediately or schedules a call, they can SMS, they can email if you turn on that option, the system sends this to an IVR. The IVR and the bot calls the user, records the call, sends it into a management panel, emails me to tell me what the agent did with the call or I can see it in the panel and the lead can be connected to Zapier which is how we connect most leads to systems. The SMS has automated responses and initiates the conversation. It’s unusual to find this in “one box.”

Now I am wondering if there’s a way to connect it to Google AI’s Dialog FX CX. I am wondering if I should suggest it to the developers.

It was like all in one box. Slick and Wicked Cool. Instead of lead forms, this is actually a good system for generating calls from your web site. And you can see and hear how the agent handles the call just like you do in all the other separate systems that you now have.

It did not take me long to install, setup and configure everything. I like a fast, well thought out product.

If you have no idea what I just said, welcome to 99.9% of the rest of the world. Just trust me, this is cool and can generate revenue for a company.

Now if I could just get Level 3 and Cloudflare to quit having problems and crises at the same time, that would be nice.

It’s hard to get traffic and funnel traffic when there are outages in one of the primary backbones of the Internet.

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